Lead Teller: Member Experience & Cash Ops Leader

Credit Union of Texas; Allen (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Credit Union of Texas is seeking a Lead Teller to oversee the branch teller team, manage daily cash operations, and ensure compliance with regulatory requirements. The role emphasizes member-centric service, coaching, and adherence to policies while leveraging AI productivity tools under human oversight.

The Lead Teller will supervise cash handling, vault activities, and negotiable instruments, while driving sales referrals and service excellence in a fast-paced credit union environment.

Qualifications

• High school diploma or GED required.
• Associate degree preferred.
• 1–2 years teller/branch operations experience.
• Bilingual English/Spanish preferred.

Responsibilities

• Lead the branch teller team to meet sales, service, and operational goals.
• Coach tellers and provide on-the-job training.
• Oversee cash vault, safes, ATM replenishment, and reconciliations.
• Maintain compliance with BSA/AML, OFAC, and Regulation CC.
• Perform branch audits and enforce controls.
• Use AI tools with human review prior to action.

Skills

Customer service

Sales

Communication

Leadership

AI literacy

Regulatory compliance awareness

Education

GED/High School Diploma

Associate degree preferred

Tools

Microsoft Office

CUTX core banking/teller systems

Job description

Credit Union of Texas is seeking a Lead Teller to oversee the branch teller team, manage daily cash operations, and ensure compliance with regulatory requirements. The role emphasizes member-centric service, coaching, and adherence to policies while leveraging AI productivity tools under human oversight.

The Lead Teller will supervise cash handling, vault activities, and negotiable instruments, while driving sales referrals and service excellence in a fast-paced credit union environment.