Lead Teller & Member Experience Champion

Addition Financial Credit Union; Florida; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k with profit sharing

Medical, dental & vision coverage

Tuition assistance

Paid parental leave

Paid holidays

Loan rate discounts

Job summary

Addition Financial Credit Union in Central Florida is seeking a Head Teller to supervise and coordinate teller activities, ensuring accuracy and compliance with policies while delivering friendly, member-focused service.

The role covers member engagement, deposits, transactions, branch support, and cross-training for Relationship Advisor duties, with opportunities to grow within a trusted community financial cooperative.

Qualifications

• Experience in sales or member service with cash handling.
• Strong communication and customer service skills.
• Willingness to learn and mentor others.

Responsibilities

• Supervise teller activities and ensure adherence to policies.
• Engage members, promote products, and provide financial guidance.
• Deliver exceptional member experience with prompt responses.
• Identify opportunities to grow deposits and membership.
• Balance cash drawer, perform audits, and prevent fraud.
• Support branch operations and cross-train for Relationship Advisor roles.
• Handle transactions for personal and business accounts and resolve issues.

Skills

Cash handling

Member service

Communication skills

Relationship building

Proficiency with banking systems

Education

High School Diploma or GED

Tools

Symitar/Epysis

Synapsys

Meridian Link

OpenClose

Job description

Addition Financial Credit Union in Central Florida is seeking a Head Teller to supervise and coordinate teller activities, ensuring accuracy and compliance with policies while delivering friendly, member-focused service.

The role covers member engagement, deposits, transactions, branch support, and cross-training for Relationship Advisor duties, with opportunities to grow within a trusted community financial cooperative.