Lead Teller: Member Service & Cash Ops Leader

Credit-Union-of-Texas; DeSoto (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

Credit Union of Texas is seeking a Lead Teller to lead the branch teller team, oversee cash operations, and ensure compliance with BSA/AML, OFAC, and Regulation CC. You will coach tellers toward sales and service goals while using CUTX-approved AI tools to streamline tasks.

The role emphasizes accuracy, member service, and adherence to policy. The Lead Teller ensures vault, ATM, and cash operations run smoothly, balancing daily transactions and reporting, while maintaining strong regulatory

Qualifications

• High school diploma or general education degree (GED) required.
• Associate degree or relevant coursework preferred.

Responsibilities

• Deliver outstanding service to members with every interaction.
• Process member transactions accurately and efficiently.
• Identify member needs and recommend CUTX solutions.
• Meet or exceed sales and service goals.
• Respond to inquiries and resolve issues within authority.

Skills

Teller operations

Cash handling

Regulation CC

BSA/AML

OFAC

USA PATRIOT Act

AI productivity tools

Coaching tellers

Communication skills

Education

GED

Associate degree or coursework

Tools

CUTX core banking

Microsoft Office

Job description

Credit Union of Texas is seeking a Lead Teller to lead the branch teller team, oversee cash operations, and ensure compliance with BSA/AML, OFAC, and Regulation CC. You will coach tellers toward sales and service goals while using CUTX-approved AI tools to streamline tasks.

The role emphasizes accuracy, member service, and adherence to policy. The Lead Teller ensures vault, ATM, and cash operations run smoothly, balancing daily transactions and reporting, while maintaining strong regulatory