Lead Teller & Team Coach - Retail Banking

PNC; Lakewood (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Paid holidays

Job summary

PNC Lead Teller role located in Lakewood, CO requires coaching and mentoring tellers to deliver exceptional customer experiences and to identify opportunities for referrals. The position emphasizes accurate transaction handling, policy adherence, and effective communication to support branch operations.

Ideal candidates have 1+ years of related experience and a customer-focused mindset. This in-office role offers comprehensive benefits and growth within PNC's retail organization.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.
• Typically requires 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes.
• Assists the Branch Manager in performance management and new hire selection processes.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Lead Teller role located in Lakewood, CO requires coaching and mentoring tellers to deliver exceptional customer experiences and to identify opportunities for referrals. The position emphasizes accurate transaction handling, policy adherence, and effective communication to support branch operations.

Ideal candidates have 1+ years of related experience and a customer-focused mindset. This in-office role offers comprehensive benefits and growth within PNC's retail organization.