Lead Teller & Customer Experience Coach

Fairygodboss; Lakewood (CO); On-site; USD 41,000 - 69,000; Full time

Job summary

PNC in Lakewood, CO seeks a Lead Teller to coach and lead tellers, enhance customer financial wellbeing, and grow wallet share. Based in-office, Spanish language preferred.

Role emphasizes mentoring, adherence to policies, and supporting the Branch Manager with performance and hiring processes. Salary range 41,250 to 68,750 with incentive eligibility depending on performance.

Candidates should understand customer-focused service and risk management within PNC's enterprise framework.

Qualifications

• Preferred Spanish-speaking
• 1+ years of related experience typically required
• No Degree indicated as education level
• No Required Certification(s) indicated
• No Required License(s) indicated
• Spanish Speaking - Preferred

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes. Assists the Branch Manager in performance management and new hire selection processes.
• Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leverage Technology

Proactive Sales

Education

No Degree

Job description

PNC in Lakewood, CO seeks a Lead Teller to coach and lead tellers, enhance customer financial wellbeing, and grow wallet share. Based in-office, Spanish language preferred.

Role emphasizes mentoring, adherence to policies, and supporting the Branch Manager with performance and hiring processes. Salary range 41,250 to 68,750 with incentive eligibility depending on performance.

Candidates should understand customer-focused service and risk management within PNC's enterprise framework.