Lead Teller & Customer Experience Coach

Fairygodboss; Lakewood (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision

Life insurance

Disability protection

401(k) with match

Dependent care reimbursement

Job summary

PNC is seeking a Lead Teller based in Lakewood, CO, to coach and guide tellers, enhance customer financial wellbeing, and identify opportunities for referrals and sales. This in-office role emphasizes mentoring, compliance, and accurate operations within daily branch activities.

The position requires strong customer service and communication skills, with a focus on educating customers about digital tools and alternatives. Salary ranges reflect regional pay and incentive eligibility in this role.

Qualifications

• Coaches, mentors and leads tellers to deliver a unique customer experience.
• Educates customers on alternatives for their financial interactions.
• Identifies banking opportunities during customer interactions and refers as appropriate.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes.
• Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller based in Lakewood, CO, to coach and guide tellers, enhance customer financial wellbeing, and identify opportunities for referrals and sales. This in-office role emphasizes mentoring, compliance, and accurate operations within daily branch activities.

The position requires strong customer service and communication skills, with a focus on educating customers about digital tools and alternatives. Salary ranges reflect regional pay and incentive eligibility in this role.