Lead Teller & Team Coach – Elevate Customer Experience

Fairygodboss; Commerce City (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical coverage

Dental & vision

401(k) with match

Pension & stock plans

Dependent care

Child/elder care

Job summary

PNC is seeking a Lead Teller to join its in-office team in Commerce City, CO. The role focuses on coaching tellers, enhancing customer experience and driving banking opportunities while maintaining operational excellence.

The position emphasizes in-person engagement, risk awareness, and collaboration with branch leadership. A strong emphasis on customer service and using technology to assist customers is required.

Qualifications

• No degree required; related experience or product knowledge accepted.
• Spanish Speaking - Preferred
• 1+ years of related experience
• Strong customer service skills and ability to identify customer needs

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience and increase share of wallet.
• Identify opportunities and refer to branch staff.
• Engage customers in lobby activities and explain using technology and tools.
• Support Branch Manager in performance management and hiring processes.
• Ensure adherence to policies and efficient branch operations.

Skills

Customer Focused

Managing Risk

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Proactive Sales

Leveraging Technology

Education

No Degree

Job description

PNC is seeking a Lead Teller to join its in-office team in Commerce City, CO. The role focuses on coaching tellers, enhancing customer experience and driving banking opportunities while maintaining operational excellence.

The position emphasizes in-person engagement, risk awareness, and collaboration with branch leadership. A strong emphasis on customer service and using technology to assist customers is required.