Lead Teller - Elevate Customer Experience

PNC; Evergreen (AL); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Paid time off

Job summary

PNC is seeking a Lead Teller to coach and mentor tellers, drive customer financial wellbeing, and increase wallet share at the Evergreen, CO location. You will identify opportunities, guide referrals to branch staff, and engage customers using technology and resources to meet needs.

The role emphasizes strong communication, transaction accuracy, and adherence to policies. 1+ years of related experience preferred; in-office position with comprehensive benefits.

Qualifications

• Roles typically require 1+ years of related experience.
• No degree is required; relevant experience or certifications may be considered.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes.
• Assists the Branch Manager in performance management and new hire selection processes.

Skills

Customer Focused

Managing Risk

Accountability

Banking

Client Loyalty

Customer Experience

Proactive Sales

Identifying Opportunities

Leveraging Technology

Education

No Degree

Job description

PNC is seeking a Lead Teller to coach and mentor tellers, drive customer financial wellbeing, and increase wallet share at the Evergreen, CO location. You will identify opportunities, guide referrals to branch staff, and engage customers using technology and resources to meet needs.

The role emphasizes strong communication, transaction accuracy, and adherence to policies. 1+ years of related experience preferred; in-office position with comprehensive benefits.