Lead Teller: Elevate Customer Experience & Team Coaching

PNC; Colorado Springs (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

PNC is seeking a Lead Teller in Colorado Springs, CO who will coach and lead tellers to deliver an outstanding customer experience while identifying banking opportunities. The role emphasizes in-person customer engagement, informed referrals, and using technology to enhance transactions.

Candidates should have relevant branch experience, strong communication, and a customer-centric mindset. The position is in-office with standard banking hours and incentives based on performance.

Qualifications

• Knowledge of banking products and services is required.
• Ability to coach and mentor tellers to deliver a superior customer experience.
• Experience with branch operations and risk controls preferred.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience.
• Identify banking opportunities and refer to branch staff as appropriate.
• Position PNC products to meet customer needs during lobby engagement.
• Support the Branch Manager in performance and hiring processes.
• Ensure daily operations and maintenance transactions are accurate and efficient.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Tools

Point-of-Sale Systems

Job description

PNC is seeking a Lead Teller in Colorado Springs, CO who will coach and lead tellers to deliver an outstanding customer experience while identifying banking opportunities. The role emphasizes in-person customer engagement, informed referrals, and using technology to enhance transactions.

Candidates should have relevant branch experience, strong communication, and a customer-centric mindset. The position is in-office with standard banking hours and incentives based on performance.