Lead Teller & Team Coach: Elevate Client Experience

KeyCorp; Pittsburgh (Allegheny County); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank in Pittsburgh, PA is seeking a Lead Teller to serve as a resource for complex client servicing issues and to coach tellers in an in-person branch. You will manage scheduling, ensure regulatory compliance, and help transition clients to a Banker for more in-depth financial discussions.

This role emphasizes delivering distinctive client service, observing regulatory procedures, and promoting the bank's products while supporting branch goals and daily operations.

Qualifications

• Minimum of 3 years demonstrated superior client relationship skills.
• Minimum of 3 years' experience in cash handling.
• Ability to lead, motivate, and foster teamwork.
• Demonstrated organizational skills while managing multiple tasks.

Responsibilities

• Embodies a strong client experience culture.
• Coaches tellers to improve effectiveness.
• Balances cash drawer within balancing guidelines.
• Oversees branch operational standards and staffing.
• Supports onboarding and training of new tellers.

Skills

Client relationships

Cash handling

Leadership

Time management

Sales skills

Compliance knowledge

Education

High School Diploma, GED, or equivalent business experience

Tools

Windows PC

Job description

KeyBank in Pittsburgh, PA is seeking a Lead Teller to serve as a resource for complex client servicing issues and to coach tellers in an in-person branch. You will manage scheduling, ensure regulatory compliance, and help transition clients to a Banker for more in-depth financial discussions.

This role emphasizes delivering distinctive client service, observing regulatory procedures, and promoting the bank's products while supporting branch goals and daily operations.