Lead Teller & Branch Coach for Superior Service

KeyBank; Pittsburgh (Allegheny County); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank in Pittsburgh, PA is seeking a Lead Teller to deliver exceptional client service, coach tellers, and manage daily branch operations. You will identify client needs, promote bank products, and ensure regulatory compliance while supporting the Branch Manager with onboarding and training.

The role emphasizes strong relationship-building, cash-handling accuracy, and collaboration with the banking team to advance client financial goals. This is a full-time, in-branch position.

Qualifications

• Background in delivering strong client service and solving routine issues.
• Experience handling cash and balancing cash drawer.
• Ability to coach and mentor teller staff while ensuring branch compliance.

Responsibilities

• Provide excellent client service and resolve client servicing issues.
• Lead and coach tellers; manage teller line operations and scheduling.
• Identify financial wellness opportunities and transition clients to a Banker.
• Promote bank products and services to clients and meet sales targets.
• Ensure branch compliance with regulatory, security, and internal controls.

Skills

Client knowledge

Sales skills

Integrity

Time management

Teller leadership

Cash handling

Product promotion

Financial education

Education

High School Diploma/GED

Job description

KeyBank in Pittsburgh, PA is seeking a Lead Teller to deliver exceptional client service, coach tellers, and manage daily branch operations. You will identify client needs, promote bank products, and ensure regulatory compliance while supporting the Branch Manager with onboarding and training.

The role emphasizes strong relationship-building, cash-handling accuracy, and collaboration with the banking team to advance client financial goals. This is a full-time, in-branch position.