Lead Teller - Client Experience & Coaching

KeyBank; Syracuse (IN); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank in Syracuse, IN seeks a Lead Teller to serve as the resource for complex client service needs and to coach tellers in an in‑person branch environment. You will manage day‑to‑day teller duties, scheduling, and ensure regulatory compliance while helping clients with financial needs.

You will observe, coach, and guide branch staff on operational standards and gradually transition clients to bankers for deeper financial wellness conversations.

Qualifications

• Minimum 3 years demonstrated superior client relationship skills.
• Minimum 3 years' experience in cash handling.
• Strong PC skills with Windows-based applications and calculator.
• Demonstrated ability to lead, motivate, and foster teamwork.

Responsibilities

• Embodies a strong client experience culture with every client and teammate.
• Coaches tellers to ensure efficient, accurate teller functions in a branch.
• Identifies and resolves complex client servicing issues.
• Transits clients to bankers for deeper financial wellness conversations.
• Manages teller line scheduling and branch operational standards.
• Complies with all policies, procedures, and regulatory requirements.

Skills

Client relationships

Cash handling

Windows PC

Leadership

Organization

Education

High School Diploma

GED

Tools

Calculator

Job description

KeyBank in Syracuse, IN seeks a Lead Teller to serve as the resource for complex client service needs and to coach tellers in an in‑person branch environment. You will manage day‑to‑day teller duties, scheduling, and ensure regulatory compliance while helping clients with financial needs.

You will observe, coach, and guide branch staff on operational standards and gradually transition clients to bankers for deeper financial wellness conversations.