Lead Teller & Branch Coach - Elevate Client Experience

KeyCorp; Akron (OH); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank is seeking a Lead Teller to act as a problem solver and trusted advisor in our Akron branch. You will guide tellers, resolve client issues, and transition clients to a Banker for deeper financial conversations.

The role emphasizes coaching, scheduling, and ensuring regulatory compliance in daily branch operations. With a focus on excellent client service, you will observe and mentor tellers, handle complex transactions, and promote financial wellness tools.

Qualifications

• High School Diploma or GED required.
• Minimum 3 years of superior client relationship skills.
• Minimum 3 years of cash handling experience.
• Working knowledge of Windows-based PC applications and calculator.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Demonstrated organizational skills while managing multiple tasks.
• Notary License preferred.

Responsibilities

• Lead the branch teller line, ensuring accurate processing and regulatory compliance.
• Coach tellers to improve performance and client experience.
• Identify and resolve complex client servicing issues and transition to a Banker when appropriate.
• Assist Branch Manager with onboarding and training of new tellers.
• Schedule tellers and oversee branch operations; ensure reg and security controls.
• Support Saturday scheduling as required and adapt to changing duties.

Skills

Client relationships

Cash handling

Leadership

Coaching

Scheduling

Regulatory knowledge

Education

High School Diploma / GED

Tools

Windows PC

Calculator

Job description

KeyBank is seeking a Lead Teller to act as a problem solver and trusted advisor in our Akron branch. You will guide tellers, resolve client issues, and transition clients to a Banker for deeper financial conversations.

The role emphasizes coaching, scheduling, and ensuring regulatory compliance in daily branch operations. With a focus on excellent client service, you will observe and mentor tellers, handle complex transactions, and promote financial wellness tools.