Senior Teller & Client Experience Coach

KeyCorp; Warrington Township (Bucks County); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank in Warrington, PA is seeking a Lead Teller to serve as a trusted resource for clients, coach tellers, and help resolve servicing issues in the branch.

You will manage teller scheduling, support onboarding, ensure regulatory compliance, and drive a strong client experience while connecting customers to bankers for deeper financial wellness.

This role requires cash handling experience, strong relationship skills, and the ability to lead a team in a fast-paced retail bank environment.

Qualifications

• Minimum 3 years demonstrated superior client relationship skills.
• Minimum of 3 years' experience in cash handling.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Demonstrated organizational skills while managing multiple tasks.

Responsibilities

• Ensure efficient teller operations and coaching in a branch setting.
• Identify and resolve client servicing issues and transition to a Banker when appropriate.
• Assist with scheduling tellers, training new staff, and maintaining regulatory compliance.

Skills

Client relationships

Cash handling

Leadership

Time management

Education

High School Diploma/GED

Tools

Windows PC

Job description

KeyBank in Warrington, PA is seeking a Lead Teller to serve as a trusted resource for clients, coach tellers, and help resolve servicing issues in the branch.

You will manage teller scheduling, support onboarding, ensure regulatory compliance, and drive a strong client experience while connecting customers to bankers for deeper financial wellness.

This role requires cash handling experience, strong relationship skills, and the ability to lead a team in a fast-paced retail bank environment.