Lead Teller: Client Care & Banking Coach

KeyBank; Bristol (IN); On-site; USD 25,830 - 34,440; Full time

Job summary

KeyBank's Bristol, IN location is seeking a Lead Teller to serve as a trusted advisor and branch resource. You will guide tellers, resolve client servicing issues, and help transition clients to bankers for deeper financial wellness conversations.

The role includes scheduling, coaching, and ensuring regulatory compliance in daily branch operations. The position emphasizes strong client relationships, cash handling expertise, and leadership to foster teamwork.

Qualifications

• Minimum of 3 years demonstrated superior client relationship skills (required)
• Minimum of 3 years' experience in cash handling (required)
• Working knowledge of PC with Windows based applications and calculator (required)
• Demonstrated ability to lead, motivate, and foster teamwork (required)
• Demonstrated organizational skills while managing multiple tasks (required)

Responsibilities

• Embodies a strong client experience culture in an in‑person branch setting.
• Coaches tellers to achieve accurate, efficient teller functions.
• Identifies financial wellness opportunities and refers clients to a Banker.
• Manages teller line scheduling, staffing, and branch operation standards.
• Supports Branch Manager in onboarding and training new tellers.
• Adheres to compliance, audit, and security procedures.

Skills

Client relationship skills

Cash handling

Leadership

Organizational skills

Teamwork

Education

High School Diploma

Tools

PC with Windows

Calculator

Job description

KeyBank's Bristol, IN location is seeking a Lead Teller to serve as a trusted advisor and branch resource. You will guide tellers, resolve client servicing issues, and help transition clients to bankers for deeper financial wellness conversations.

The role includes scheduling, coaching, and ensuring regulatory compliance in daily branch operations. The position emphasizes strong client relationships, cash handling expertise, and leadership to foster teamwork.