Lead Teller Supervisor — Elevate Member Service

TEN Credit Union; Nashville (TN); On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with 7% employer match

11 paid holidays

Paid time off

Career growth & professional dev.

Competitive compensation

Job summary

TEN Credit Union is seeking a Teller Supervisor at our Bellevue Branch to lead daily teller operations, coach staff, and ensure top-tier member service. You will play a pivotal role in maintaining branch efficiency, driving front-line excellence, and supporting branch growth through leadership, referrals, and teamwork.

Ideal candidates have supervisory experience, strong communication skills, and a solid understanding of financial operations.

Qualifications

• High school diploma or equivalent.
• Associate degree or coursework in Business Administration or a related field preferred.
• One year of management or supervisory experience required, plus some college coursework; OR
• Three years of financial institution experience with at least two years of management experience.
• Strong understanding of financial institution operations, policies, and regulatory requirements.
• Exceptional leadership, communication, and interpersonal skills.
• Proficiency in Microsoft Office Suite and Outlook.
• Typing speed of 40 WPM with a minimum accuracy rate of 95%.
• Ability to travel to TENCU's Main Branch and other locations as needed.

Responsibilities

• Supervise daily teller operations and support branch staff development.
• Coach team members to deliver outstanding member service and achieve goals.
• Ensure compliance with policies, procedures, and regulatory requirements.
• Conduct performance evaluations and provide feedback and development opportunities.
• Monitor branch transactions, balancing, corrections, and audit readiness.
• Collaborate with Risk Management and Internal Audit to maintain operational integrity.
• Communicate branch goals and initiatives to staff.
• Contribute to operational reporting and workflow improvements.
• Support community engagement, business development, and marketing initiatives.
• Maintain branch facilities, equipment, and supplies.

Skills

Leadership

Communication

Interpersonal skills

Prioritization

Travel to locations

Education

Associate degree in Business Administration

Tools

Microsoft Office Suite

Outlook

Job description

TEN Credit Union is seeking a Teller Supervisor at our Bellevue Branch to lead daily teller operations, coach staff, and ensure top-tier member service. You will play a pivotal role in maintaining branch efficiency, driving front-line excellence, and supporting branch growth through leadership, referrals, and teamwork.

Ideal candidates have supervisory experience, strong communication skills, and a solid understanding of financial operations.