Lead Teller & Team Coach - Member Experience

My Community Credit Union; Texas; On-site; USD 36,000 - 54,000; Full time

Job summary

My Community Credit Union is seeking a Lead Teller to guide teller operations, coach staff, and ensure accurate cash handling while providing exceptional member service.

You will supervise daily teller activities, balance vaults, and support branch leadership to maintain compliance and service quality. The role combines hands-on member service with leadership responsibilities, including training and workflow optimization.

Qualifications

• Two years of cash handling or related experience (financial institution preferred).
• Prior lead or supervisory experience preferred.
• Graduation from an accredited senior high school or equivalent, or GED.

Responsibilities

• The Lead Teller ensures smooth and orderly operation of teller lines and daily teller activities, supervises teller staff, manages vault and cash dispenser operations, performs audits and balancing, and provides overrides within authority.
• Leads tellers by coaching and developing them, assists with scheduling and workflow, and partners with branch leadership to maintain compliance, accuracy, and member service.
• Directly assists members with financial transactions and promotes credit union products and digital services (online banking, mobile apps, Bill Pay, e-statements, remote deposit).
• Supports branch performance through teamwork, accountability, and maintaining strong controls over cash and reporting.

Skills

Leadership

Coaching

Customer service

Communication

Attention to detail

Education

High school diploma or GED

Job description

My Community Credit Union is seeking a Lead Teller to guide teller operations, coach staff, and ensure accurate cash handling while providing exceptional member service.

You will supervise daily teller activities, balance vaults, and support branch leadership to maintain compliance and service quality. The role combines hands-on member service with leadership responsibilities, including training and workflow optimization.