Senior Teller & Team Lead

Capital Credit Union; De Pere (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

Capital Credit Union is seeking a Branch Teller Supervisor to support the Teller line and branch operations. You will lead by example, ensure high-quality member service, and assist with daily tasks across the teller area to maintain efficiency and accuracy.

The role focuses on training, cash handling, balancing, and incident resolution while promoting Capital Credit Union products and services to members.

Qualifications

• High school diploma or equivalent; ability to read, write and perform basic math accurately.
• Experience using online banking terminals and standard office equipment.
• Broad knowledge of teller products, services and procedures; cross-trained in Member Service.
• Strong attention to detail with a high degree of accuracy and ability to handle member issues professionally.

Responsibilities

• Assist Teller Supervisors or Branch Manager in monitoring teller line efficiency and service quality.
• Advise tellers on transactions, checks, and policy exceptions per guidelines.
• Promote member advocacy and incentive programs while driving monthly goals.
• Participate in teller training, meetings, and employee development activities.
• Assist with cash drawer audits, balances, and resolving posting errors as needed.
• Support hiring processes and delegate teller workflow as branch needs require.

Skills

Attention to detail

Cash handling

Interpersonal skills

Leadership

Education

High school diploma

Tools

Core banking system

Job description

Capital Credit Union is seeking a Branch Teller Supervisor to support the Teller line and branch operations. You will lead by example, ensure high-quality member service, and assist with daily tasks across the teller area to maintain efficiency and accuracy.

The role focuses on training, cash handling, balancing, and incident resolution while promoting Capital Credit Union products and services to members.