Branch Teller Supervisor: Lead, Coach & Elevate Service

TENCU; Nashville (TN); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Employer-Paid Medical, Dental, and Vis

401(k) Defined Contribution Plan with

Eleven (11) Paid Holidays

Paid Time Off

Professional Development Support

Competitive Compensation

Job summary

TENCU is seeking a Teller Supervisor to lead our Main Branch teller operations onsite. You will coach and mentor staff, deliver exceptional member experiences, and drive operational excellence in a fast-paced environment.

This on-site leadership role rewards initiative, collaboration, and community engagement. You’ll monitor performance, ensure compliance with policies, and partner with risk and audit teams to maintain integrity while supporting growth and service.

Qualifications

• One year of management or supervisory experience and some college coursework.
• Three years of financial institution experience, including at least two years of management experience.
• Associate degree or coursework in Business Administration preferred.

Responsibilities

• Lead and oversee daily teller operations
• Coach, mentor, and develop branch staff
• Ensure exceptional service standards and member satisfaction
• Monitor operational performance and branch efficiencies
• Maintain compliance with credit union policies, procedures, and regulations
• Conduct employee evaluations and provide ongoing performance coaching
• Review transactions, balancing activities, corrections, and audit readiness
• Partner with Risk Management and Internal Audit to maintain operational integrity
• Communicate organizational goals, initiatives, and expectations
• Support business development and community engagement efforts
• Identify opportunities to improve workflows and operational processes
• Help maintain a professional, organized, and member-focused branch environment

Skills

Leadership

Team development

Communication

Interpersonal skills

Regulatory knowledge

Microsoft Office

Outlook

Typing 40 WPM

Organization

Multitasking

Travel readiness

Education

High School Diploma or equivalent

Associate degree in Business Administration

Some college coursework

Tools

Microsoft Office

Outlook

Job description

TENCU is seeking a Teller Supervisor to lead our Main Branch teller operations onsite. You will coach and mentor staff, deliver exceptional member experiences, and drive operational excellence in a fast-paced environment.

This on-site leadership role rewards initiative, collaboration, and community engagement. You’ll monitor performance, ensure compliance with policies, and partner with risk and audit teams to maintain integrity while supporting growth and service.