Lead Teller & Member Experience Leader

U of I Community Credit Union; Normal (IL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401K with company match

Generous paid time off

Job summary

UICCU is seeking a Lead Universal Service Representative in Normal, IL to mentor frontline staff, handle complex transactions, and uphold service standards. The role blends teller duties with member services, resolving inquiries and opening accounts as needed.

The position emphasizes compliance, security, and customer focus while supporting branch operations and occasional Saturday rotations. Competitive benefits are provided.

Qualifications

• Up to six months of similar or related experience.
• A high school education or GED.
• Interpersonal skills: courtesy, tact and diplomacy are essential.

Responsibilities

• Provides exceptional service to members and demonstrates Do More Good culture.
• Leads and mentors Universal Service Representatives to deliver accurate, efficient, member-focused service.
• Balances cash drawer and ensures accuracy of transactions; supports department in manager's absence.
• Identifies member needs and recommends appropriate credit union solutions.

Skills

Cash handling

Customer service

Problem solving

Team player

Flexible schedule

Education

High school diploma or GED

Job description

UICCU is seeking a Lead Universal Service Representative in Normal, IL to mentor frontline staff, handle complex transactions, and uphold service standards. The role blends teller duties with member services, resolving inquiries and opening accounts as needed.

The position emphasizes compliance, security, and customer focus while supporting branch operations and occasional Saturday rotations. Competitive benefits are provided.