Phone Support Agent - Financial Wellness Mentor

U of I Community Credit Union; Champaign (IL); Remote; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401K with company match

Generous paid time off

Potential remote work based on绩ance

Job summary

UICCU is seeking a Phone Agent to deliver exceptional member service and financial guidance from the Champaign, IL area. You will listen to members' needs, build relationships, and offer credit union solutions while upholding compliance and security standards.

The role emphasizes loyalty, knowledge of products, and strong communication with both internal and external members, with opportunities for remote work based on performance.

Qualifications

• Three years to five years of similar or related experience.
• A high school education or GED.
• Strong interpersonal and communication skills with diplomacy and tact.

Responsibilities

• Provide solutions for internal and external members.
• Address member inquiries and resolve issues within authorization.
• Refer issues beyond authority to appropriate team members with recommendations.
• Build member loyalty by delivering outstanding service and product knowledge.

Skills

Customer service

Problem solving

Communication

Time management

Education

High school diploma

Tools

CRM software

Job description

UICCU is seeking a Phone Agent to deliver exceptional member service and financial guidance from the Champaign, IL area. You will listen to members' needs, build relationships, and offer credit union solutions while upholding compliance and security standards.

The role emphasizes loyalty, knowledge of products, and strong communication with both internal and external members, with opportunities for remote work based on performance.