Teller Lead

U of I Community Credit Union; Normal (IL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401K with company match

Generous paid time off

Job summary

UICCU is seeking a Lead Universal Service Representative in Normal, IL to mentor frontline staff, handle complex transactions, and uphold service standards. The role blends teller duties with member services, resolving inquiries and opening accounts as needed.

The position emphasizes compliance, security, and customer focus while supporting branch operations and occasional Saturday rotations. Competitive benefits are provided.

Qualifications

• Up to six months of similar or related experience.
• A high school education or GED.
• Interpersonal skills: courtesy, tact and diplomacy are essential.

Responsibilities

• Provides exceptional service to members and demonstrates Do More Good culture.
• Leads and mentors Universal Service Representatives to deliver accurate, efficient, member-focused service.
• Balances cash drawer and ensures accuracy of transactions; supports department in manager's absence.
• Identifies member needs and recommends appropriate credit union solutions.

Skills

Cash handling

Customer service

Problem solving

Team player

Flexible schedule

Education

High school diploma or GED

Job description

Teller Lead, Normal# Teller Lead, NormalHot JobKays - Normal, IL 61761; Hamilton - Bloomington, IL 61704End Date 11/30/2026## OverviewSalary Range$19.19 - $19.19 Hourly## Description***Looking for more than just a job?*** ***At UICCU, you'll be part of a team that values people, supports growth, and makes a meaningful impact in the communities we serve. If you're excited about this opportunity and believe you can contribute to our team, we encourage you to apply.*** ***We'd love to learn more about you and what you can bring to UICCU***.The Lead Universal Service Representative serves as go to and mentor for frontline team members. This role is responsible for delivering exceptional member service by handling a wide range of transactional and advisory functions. This role combines traditional teller duties with member service responsibilities, including processing financial transactions, opening new accounts, resolving member inquiries, and identifying opportunities to recommend appropriate products and services. The Lead Universal Service Representative is essential in assisting the team in building strong member relationships, ensuring accuracy and compliance, and supporting the credit union's commitment to service excellence and operational efficiency. This position will assist in fulfilling the mission of the credit union and will maintain a strong member service chain in order to create and maintain loyalty with both internal/external members and vendors. UICCU employees are responsible for supporting our Do More Good philosophy, promotion the core values of our organization, and fostering a positive and inclusive workplace culture. Our Lead USRs will:* Build member loyalty.* Provide in person and digital solutions for peers and members.* Build and maintain product knowledge, so they may assist members with financial needs.* Focus on compliance and security.**Essential Functions & Responsibilities:*** Provides exceptional service to both internal and external members and demonstrate a strong commitment to the organization's Do More Good culture by fostering a positive work environment and promoting our core values in all interactions.* Provides frontline leadership by supporting and guiding Universal Service Representatives to deliver accurate, efficient, and member-focused service, while personally handling complex transactions and ensuring consistent adherence to policies, procedures, and service standards.* Consistently identifies the needs of members and recommends appropriate credit union solutions in order to meet and exceed production goals and help achieve organizational goals.* Serves as the example and mentor of existing USRs. Oversees the department in the absence of the Asst Branch Manager.* Adheres to credit union policy and procedures to ensure accuracy and attention to detail in all member transactions.* Balances cash drawer and is responsible for maintaining the integrity of inventory.* Owns internal and external member problems, issues, and complaints and ensure the appropriate follow-up to achieve the best resolution.* Maintains flexibility and willingness to provide assistance at other branch locations as needed, including Saturday rotation.**Salary and Benefits:*** Starting salary is $19.19 per hour. eligible for monthly incentives based on performance.* Comprehensive insurance options including Health, Dental, and Vision for full-time employees.* 401K eligibility, including company match program.* Generous paid time off benefits.**UICCU is an Equal Opportunity Employer. We are committed to cultivating an inclusive and safe culture where our employees feel they belong.** We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. **UICCU continues to be voted a** **Best Place to Work** **by our employees!**## Qualifications**Experience** Up to six months of similar or related experience. **Education** A high school education or GED. **Interpersonal Skills** Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion. **Requirements*** Cash handling experience along with proven customer service* Problem solving skills* Team player* Flexibility with schedule