Member Experience Training Lead

U of I Community Credit Union; Champaign, Northern (IL, KY); Hybrid; USD 27,000 - 38,000; Full time

Job summary

UICCU is seeking a Member Experience Training Specialist to deliver hands-on training and coaching to front-line staff. You will model exceptional member service, reinforce policies, and support branch managers to maintain service standards.

You will design training plans, track progress, and drive continuous improvement while upholding security and compliance across interactions with members and vendors.

Qualifications

• Three to five years of related experience.
• High school education or GED.
• Strong interpersonal skills and ability to train others.

Responsibilities

• Deliver hands-on training and mentoring to front-line staff.
• Ensure consistent, accurate, and compliant member service.
• Develop training plans and monitor progress with regular feedback.
• Collaborate with branch management to uphold service standards and policies.

Skills

Training

Mentoring

Customer service

Leadership

Compliance

Education

High school diploma or GED

Job description

UICCU is seeking a Member Experience Training Specialist to deliver hands-on training and coaching to front-line staff. You will model exceptional member service, reinforce policies, and support branch managers to maintain service standards.

You will design training plans, track progress, and drive continuous improvement while upholding security and compliance across interactions with members and vendors.