Member Financial Guide — Frontline Banking Specialist

University of Illinois Community Credit Union; Urbana (IL); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401K with company match

Paid time off

Job summary

University of Illinois Community Credit Union (UICCU) seeks a Universal Service Representative for its Five Points Urbana branch. The USR will mentor members on financial solutions, building trust and professional relationships.

They will provide in-person and digital support, while maintaining product knowledge and adherence to security policies. The role emphasizes outstanding service, problem solving, and teamwork, with occasional Saturday shifts.

Qualifications

• Cash handling experience along with proven customer service.
• Access to in-person and digital support for members.
• Ability to build product knowledge for member needs.

Responsibilities

• Provide outstanding member service to build loyalty.
• Identify member needs and recommend credit union solutions.
• Balance cash drawer and maintain inventory integrity.
• Adhere to policies to ensure accuracy in member transactions.
• Own member problems and follow up to resolve them.
• Be flexible to assist at other branches, including Saturdays.

Skills

Customer service

Cash handling

Problem solving

Team player

Flexibility with schedule

Education

High school diploma or GED

Job description

University of Illinois Community Credit Union (UICCU) seeks a Universal Service Representative for its Five Points Urbana branch. The USR will mentor members on financial solutions, building trust and professional relationships.

They will provide in-person and digital support, while maintaining product knowledge and adherence to security policies. The role emphasizes outstanding service, problem solving, and teamwork, with occasional Saturday shifts.