Universal Service Representative, Teller Five Points

University of Illinois Community Credit Union; Urbana (IL); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401K with company match

Paid time off

Job summary

University of Illinois Community Credit Union (UICCU) seeks a Universal Service Representative for its Five Points Urbana branch. The USR will mentor members on financial solutions, building trust and professional relationships.

They will provide in-person and digital support, while maintaining product knowledge and adherence to security policies. The role emphasizes outstanding service, problem solving, and teamwork, with occasional Saturday shifts.

Qualifications

• Cash handling experience along with proven customer service.
• Access to in-person and digital support for members.
• Ability to build product knowledge for member needs.

Responsibilities

• Provide outstanding member service to build loyalty.
• Identify member needs and recommend credit union solutions.
• Balance cash drawer and maintain inventory integrity.
• Adhere to policies to ensure accuracy in member transactions.
• Own member problems and follow up to resolve them.
• Be flexible to assist at other branches, including Saturdays.

Skills

Customer service

Cash handling

Problem solving

Team player

Flexibility with schedule

Education

High school diploma or GED

Job description

Job Details

Job Location: Five Points Branch - Urbana, IL 61801. Salary Range: $17.19 - $17.19 Hourly. Job Category: Entry Level.

Opportunity

Looking for more than just a job? At UICCU, you'll be part of a team that values people, supports growth, and makes a meaningful impact in the communities we serve.

Position Overview

The Universal Service Representative (USR) is a financial mentor that listens to our member needs. They look out for our member's best interest and provide guidance on solutions to improve their financial life. The USR will expertly represent UICCU and form professional relationships with our members.

Our USRs Will

• Build member loyalty.


• Provide in person and digital solutions for peers and members.


• Build and maintain product knowledge, so they may assist members with financial needs.


• Focus on compliance and security.

Essential Functions & Responsibilities

• Consistently provide outstanding service focusing on member service and member loyalty skills.


• Consistently identify the needs of members and recommend appropriate credit union solutions in order to meet and exceed production goals and help achieve organizational goals.


• Balances cash drawer and maintain integrity of inventory.


• Adheres to credit union policy and procedures to ensure accuracy and attention to detail in all member transactions.


• Own member problems, issues, and complaints and ensure the appropriate follow-up to achieve the best resolution.


• Maintain flexibility and willingness to provide assistance at other branch locations as needed, including Saturday rotation.

Hours

• Monday - Friday 8:45-5:15


• Rotating Saturdays 8:45-1:15pm

Salary and Benefits

• Starting salary is $17.19 per hour + performance-based incentives!


• Comprehensive insurance options including Health, Dental, and Vision for full-time employees.


• 401K eligibility, including company match program.


• Generous paid time off benefits.

Equal Opportunity Employer

UICCU is an Equal Opportunity Employer. We are committed to cultivating an inclusive and safe culture where our employees feel they belong.

We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

UICCU continues to be voted a Best Place to Work by our employees!

Qualifications: Experience

Up to six months of similar or related experience.

Education

A high school education or GED.

Interpersonal Skills

Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion.

Requirements

• Cash handling experience along with proven customer service


• Problem solving skills


• Team player


• Flexibility with schedule