Member Experience Training Lead

University of Illinois Community Credit Union; Champaign (IL); On-site; USD 48,000 - 64,000; Full time

Job summary

UICCU is seeking a Training Specialist to deliver hands-on training and mentoring for member-experience staff. You will model excellent service, reinforce procedures, and support branch management to ensure consistent policy adherence and knowledge across the team.

The role emphasizes accuracy, security, and a positive member experience as part of our Do More Good culture. A high school diploma and 3–5 years of related experience are required.

Qualifications

• Three to five years of related experience required.
• High school education or GED required.
• Strong interpersonal and communication skills essential.

Responsibilities

• Provide hands-on training and mentoring to front-line staff.
• Develop training plans and schedules for on‑the‑job training.
• Evaluate progress with routine assessments and feedback.
• Maintain training materials and department manuals for accuracy.
• Resolve member issues while upholding policies and service standards.

Skills

Training

Mentoring

Customer service

Education

High school diploma

Job description

UICCU is seeking a Training Specialist to deliver hands-on training and mentoring for member-experience staff. You will model excellent service, reinforce procedures, and support branch management to ensure consistent policy adherence and knowledge across the team.

The role emphasizes accuracy, security, and a positive member experience as part of our Do More Good culture. A high school diploma and 3–5 years of related experience are required.