Member Financial Mentor — Hybrid (Credit Union)

University of Illinois Community Credit Union; Normal (IL); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Paid time off

Job summary

University of Illinois Community Credit Union (UICCU) seeks a Universal Service Representative to serve members in Normal, IL. The role focuses on listening to member needs, guiding solutions, building loyalty, and representing the credit union with professionalism.

Responsibilities include handling cash, balancing the drawer, maintaining product knowledge, and ensuring compliance and security. The position offers full-time hours, healthy benefits, and opportunities to grow within a

Qualifications

• Up to six months of similar or related experience.
• A high school education or GED.
• Cash handling experience along with proven customer service.
• Problem solving skills.
• Team player.
• Flexibility with schedule.

Responsibilities

• Provide outstanding member service focusing on loyalty and satisfaction.
• Identify member needs and recommend credit union solutions to meet goals.
• Balance cash drawer and maintain inventory integrity.
• Adhere to policies to ensure accuracy in member transactions.
• Own member problems and ensure follow-up for best resolution.
• Be flexible to assist at other branches, including Saturdays.

Skills

Customer service

Cash handling

Problem solving

Team player

Courtesy & diplomacy

Flexibility

Education

High school diploma or GED

Job description

University of Illinois Community Credit Union (UICCU) seeks a Universal Service Representative to serve members in Normal, IL. The role focuses on listening to member needs, guiding solutions, building loyalty, and representing the credit union with professionalism.

Responsibilities include handling cash, balancing the drawer, maintaining product knowledge, and ensuring compliance and security. The position offers full-time hours, healthy benefits, and opportunities to grow within a