Universal Service Representative, Teller Kays

University of Illinois Community Credit Union; Normal (IL); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Paid time off

Job summary

University of Illinois Community Credit Union (UICCU) seeks a Universal Service Representative to serve members in Normal, IL. The role focuses on listening to member needs, guiding solutions, building loyalty, and representing the credit union with professionalism.

Responsibilities include handling cash, balancing the drawer, maintaining product knowledge, and ensuring compliance and security. The position offers full-time hours, healthy benefits, and opportunities to grow within a

Qualifications

• Up to six months of similar or related experience.
• A high school education or GED.
• Cash handling experience along with proven customer service.
• Problem solving skills.
• Team player.
• Flexibility with schedule.

Responsibilities

• Provide outstanding member service focusing on loyalty and satisfaction.
• Identify member needs and recommend credit union solutions to meet goals.
• Balance cash drawer and maintain inventory integrity.
• Adhere to policies to ensure accuracy in member transactions.
• Own member problems and ensure follow-up for best resolution.
• Be flexible to assist at other branches, including Saturdays.

Skills

Customer service

Cash handling

Problem solving

Team player

Courtesy & diplomacy

Flexibility

Education

High school diploma or GED

Job description

Job Details: Job Location: Kays - Normal, IL 61761, Salary Range: $17.19 - $17.19 Hourly, Looking for more than just a job?

At UICCU, you'll be part of a team that values people, supports growth, and makes a meaningful impact in the communities we serve.

The Universal Service Representative (USR) is a financial mentor that listens to our member needs. They look out for our member's best interest and provide guidance on solutions to improve their financial life. The USR will expertly represent UICCU and form professional relationships with our members.

Our USRs will:

• Build member loyalty.
• Provide in person and digital solutions for peers and members.
• Build and maintain product knowledge, so they may assist members with financial needs.
• Focus on compliance and security.

Essential Functions & Responsibilities:

• Consistently provide outstanding service focusing on member service and member loyalty skills.
• Consistently identify the needs of members and recommend appropriate credit union solutions in order to meet and exceed production goals and help achieve organizational goals.
• Balances cash drawer and maintain integrity of inventory.
• Adheres to credit union policy and procedures to ensure accuracy and attention to detail in all member transactions.
• Own member problems, issues, and complaints and ensure the appropriate follow-up to achieve the best resolution.
• Maintain flexibility and willingness to provide assistance at other branch locations as needed, including Saturday rotation.

Salary and Benefits:

• Starting salary is $17.19 per hour.
• Comprehensive insurance options including Health, Dental, and Vision for full-time employees.
• 401K eligibility, including company match program.
• Generous paid time off benefits.

UICCU is an Equal Opportunity Employer. We are committed to cultivating an inclusive and safe culture where our employees feel they belong.

We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

UICCU continues to be voted a Best Place to Work by our employees!

Qualifications: Experience

• Up to six months of similar or related experience.

Education

• A high school education or GED.

Interpersonal Skills

Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion.

Requirements

• Cash handling experience along with proven customer service
• Problem solving skills
• Team player
• Flexibility with schedule