Member Experience & Growth Supervisor

Central Credit Union Of Illinois; Bellwood (IL); On-site; USD 30,000 - 34,000; Full time

Job summary

Central Credit Union Of Illinois is seeking a Member Service Supervisor in Bellwood, IL to oversee daily branch operations and staff delivering exceptional member service. You will drive growth opportunities, guide the advisory line, and ensure compliance with policies.

The role requires a high school diploma, at least two years in customer service/banking, and prior supervisory experience. Strong communication and cash handling knowledge are essential for success.

Qualifications

• High school diploma or equivalent.
• Minimum two years of customer service and banking experience.
• Previous supervisory experience.
• Excellent communication and interpersonal skills.
• Knowledge of cash flow and bank operations.

Responsibilities

• Supervise staff and branch functions related to member services.
• Identify growth opportunities and promote member retention.
• Support Branch Manager in operations, sales, member service and cash operations.
• Oversee advisory line procedures, approvals, and policy exceptions as needed.
• Ensure education and mandatory compliance training is completed.
• Mentor, coach and develop team; monitor audits and sales tracking.

Skills

Communication

Interpersonal skills

Cash handling

Bank operations

MS Office

Professionalism

Education

High school diploma or equivalent

Tools

MS Office

Job description

Central Credit Union Of Illinois is seeking a Member Service Supervisor in Bellwood, IL to oversee daily branch operations and staff delivering exceptional member service. You will drive growth opportunities, guide the advisory line, and ensure compliance with policies.

The role requires a high school diploma, at least two years in customer service/banking, and prior supervisory experience. Strong communication and cash handling knowledge are essential for success.