Lead Teller: Inspire Team & Elevate Customer Experience

PNC; Ephrata (Lancaster County); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical/prescription drug coverage (H)

401(k) with PNC match

Pension and stock purchase plans

Dependent care reimbursement account

Backup child/elder care

Educational assistance

Wellness program

Job summary

PNC, based in Ephrata, PA, is seeking a Lead Teller to mentor tellers and deliver an exceptional customer experience, aiming to improve customer financial wellbeing and loyalty while growing share of wallet. This in-office role supports daily operations and leverages technology to serve customers.

The ideal candidate will coach others, communicate clearly, and align with branch leadership to ensure efficient operations and compliant service, with no visa sponsorship offered for this position.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.
• Typically requires 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Lead and coach tellers to deliver a high-quality customer experience.
• Identify banking opportunities and refer to branch staff.
• Coach in lobby engagement to connect with customers and position PNC products.
• Educate customers on options for managing financial transactions by leveraging technology.
• Assist the Branch Manager in performance management and new hire selection processes.
• Adhere to all policies and procedures, demonstrating sound judgment within established limits.
• Ensure teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Attention to Detail

Addressing Customer Needs

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

Education No Degree

Certifications No Required Certification(s)

Licenses No Required License(s)

Language Assessments No Required or Preferred Language Assessments

Job description

PNC, based in Ephrata, PA, is seeking a Lead Teller to mentor tellers and deliver an exceptional customer experience, aiming to improve customer financial wellbeing and loyalty while growing share of wallet. This in-office role supports daily operations and leverages technology to serve customers.

The ideal candidate will coach others, communicate clearly, and align with branch leadership to ensure efficient operations and compliant service, with no visa sponsorship offered for this position.