Lead Teller: Elevate Customer Experience & Mentorship

PNC Financial Services Group; Nashville (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

PNC Financial Services Group in Nashville, IN is seeking a Lead Teller to mentor tellers, deliver exceptional customer experiences, and drive financial wellbeing. You will lead by example, coach staff, and guide customers through banking options to meet their financial goals.

Based in our in-office environment, the role emphasizes coaching, referrals to branch staff, and leveraging technology to assist customers. A minimum of 1+ years of related experience is expected; no degree is required.

Qualifications

• 1+ years of related teller or banking experience.
• No college degree required.
• No certifications required.

Responsibilities

• Lead and coach tellers to deliver a customer-focused experience.
• Identify opportunities and refer to branch staff.
• Engage customers and promote PNC products using available tools.
• Support branch manager with performance and hiring processes.
• Maintain accurate and efficient branch operations.

Skills

Customer Service

Coaching

Leadership

Communication

Proactive Sales

Identifying Opportunities

Digital Awareness

Banking

Education

No Degree

Job description

PNC Financial Services Group in Nashville, IN is seeking a Lead Teller to mentor tellers, deliver exceptional customer experiences, and drive financial wellbeing. You will lead by example, coach staff, and guide customers through banking options to meet their financial goals.

Based in our in-office environment, the role emphasizes coaching, referrals to branch staff, and leveraging technology to assist customers. A minimum of 1+ years of related experience is expected; no degree is required.