Lead Teller & Customer Experience Coach

PNC; Hatboro (Montgomery County); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Job summary

PNC is seeking a Lead Teller based at the Hatboro, PA County Line Road-Warminster branch to coach tellers and deliver a superior customer experience. This in-office role focuses on educating customers about financial options, driving loyalty, and increasing share of wallet while maintaining efficient branch operations.

The position emphasizes leadership, adherence to policies, and collaboration with the Branch Manager on hiring and performance management. Sponsorship is not provided for visas.

Qualifications

• 1+ years of related experience typically required.
• No university degree required; combination of education, certification(s), and experience may be considered.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience and educate customers on banking options.
• Identifies banking opportunities during customer interactions and refers as appropriate to branch staff.
• Leads lobby engagement activities to connect with customers and position PNC products to meet needs.
• Supports Branch Manager in performance management and new hire selection processes.
• Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller based at the Hatboro, PA County Line Road-Warminster branch to coach tellers and deliver a superior customer experience. This in-office role focuses on educating customers about financial options, driving loyalty, and increasing share of wallet while maintaining efficient branch operations.

The position emphasizes leadership, adherence to policies, and collaboration with the Branch Manager on hiring and performance management. Sponsorship is not provided for visas.