Lead Teller: Elevate Customer Financial Wellness

PNC Financial Services Group, Inc.; United States; On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with PNC match

Stock purchase plan

Educational assistance

Wellness program

Job summary

PNC Financial Services Group, Inc. is hiring for a Lead Teller in Aurora, CO. Based in-office, you will coach tellers, drive customer engagement, and identify opportunities to meet financial needs through referrals and technology-enabled solutions.

You will support the Branch Manager with performance management and staffing while ensuring accurate daily operations and excellent customer service. This role emphasizes adherence to policies and risk controls within a collaborative team environment.

Qualifications

• Role typically requires 1+ years of related experience.
• No university degree required.
• Sponsorship for work visas not provided.

Responsibilities

• Lead tellers by example in delivering customer experiences and referrals.
• Coach and mentor tellers to achieve branch goals.
• Assist Branch Manager with performance management and hiring.
• Educate customers on using technology and tools for transactions.
• Ensure efficient and accurate teller and branch operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy/Detail

Addressing Needs

Coaching

Digital Awareness

Effective Communications

Fraud Detection

Managing Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. is hiring for a Lead Teller in Aurora, CO. Based in-office, you will coach tellers, drive customer engagement, and identify opportunities to meet financial needs through referrals and technology-enabled solutions.

You will support the Branch Manager with performance management and staffing while ensuring accurate daily operations and excellent customer service. This role emphasizes adherence to policies and risk controls within a collaborative team environment.