Lead Teller: Drive Customer Experience & Team Coaching

PNC Financial Services Group, Inc.; San Francisco (CA); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Pension and stock purchase plans

Generous paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Lead Teller based in Denver, CO. You will coach tellers, handle customer interactions, and identify banking opportunities to drive customer loyalty and wallet share.

This in-office role emphasizes adherence to policies and delivering accurate daily branch operations. Responsibilities include educating customers on account options, mentoring staff, and assisting the Branch Manager with performance processes.

Qualifications

• 1+ years of related experience.
• No university/college degree required (high school diploma or GED accepted).

Responsibilities

• Deliver a unique customer experience through banking interactions.
• Educate customers on alternatives for financial interactions and refer opportunities to branch staff.
• Coach and mentor tellers, assist the Branch Manager in performance management and staff selection.
• Ensure daily operations and maintenance tasks are completed efficiently and accurately.

Skills

Accountability

Banking

Customer Service

Identifying Opportunities

Digital Awareness

Problem Solving

Coaching Others

Effective Communications

Managing Multiple Priorities

Fraud Detection and Prevention

Job description

PNC Financial Services Group, Inc. is seeking a Lead Teller based in Denver, CO. You will coach tellers, handle customer interactions, and identify banking opportunities to drive customer loyalty and wallet share.

This in-office role emphasizes adherence to policies and delivering accurate daily branch operations. Responsibilities include educating customers on account options, mentoring staff, and assisting the Branch Manager with performance processes.