Lead Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; Aurora (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental & vision options

401(k) with match

Life insurance

Disability protection

Paid time off & holidays

Job summary

PNC Financial Services Group, Inc. seeks a Lead Teller based in Aurora, CO. You will coach tellers, process a variety of customer interactions, and help position PNC products to meet customer needs.

The role emphasizes in-person service, sales referrals, and contributing to branch operations while supporting the Branch Manager with performance and hiring activities. A no-degree path with relevant experience is acceptable.

Qualifications

• Roles at this level typically do not require a university degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.
• Typically requires 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.

Responsibilities

• Educates customers on alternatives available for their financial interactions and product options.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers and referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Assists the Branch Manager in performance management and new hire selection processes.
• Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Skills

Customer Service

Banking

Client Loyalty

Customer Experience

Proactive Sales

Digital Awareness

Effective Communications

Problem Solving

Coaching Others

Identifying Opportunities

Leveraging Technology

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Lead Teller based in Aurora, CO. You will coach tellers, process a variety of customer interactions, and help position PNC products to meet customer needs.

The role emphasizes in-person service, sales referrals, and contributing to branch operations while supporting the Branch Manager with performance and hiring activities. A no-degree path with relevant experience is acceptable.