Lead Teller: Elevate Customer Experience & Team Leadership

PNC Financial Services Group, Inc.; Berkley (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Dental options

401(k) with company match

Paid vacation and holidays

Job summary

PNC Financial Services Group, Inc. is hiring a Lead Teller for its Berkley, MI branch. This role focuses on mentoring tellers to deliver exceptional customer experiences while managing financial transactions.

The ideal candidate will have a strong background in customer service and be able to identify banking opportunities, ensuring compliance with policies and procedures. Comprehensive benefits are offered, including medical, dental, and retirement plans.

Qualifications

• 1+ years of related experience is preferred.
• Knowledge of customer interactions and banking opportunities.
• Ability to coach and mentor others.

Responsibilities

• Coach and lead tellers to enhance customer experience.
• Identify banking opportunities during customer interactions.
• Assist in performance management and hiring processes.

Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

High school diploma or GED

Job description

PNC Financial Services Group, Inc. is hiring a Lead Teller for its Berkley, MI branch. This role focuses on mentoring tellers to deliver exceptional customer experiences while managing financial transactions.

The ideal candidate will have a strong background in customer service and be able to identify banking opportunities, ensuring compliance with policies and procedures. Comprehensive benefits are offered, including medical, dental, and retirement plans.