Lead Teller & Customer Experience Coach

PNC; Southgate (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

401(k) with match

Pension plan

Paid time off

Job summary

PNC is seeking a Lead Teller to base in Southgate, Michigan at the Dix/Eureka Branch. You will coach and mentor tellers, drive a high level of customer service, and identify opportunities to deepen customer relationships. The role emphasizes accurate service, referrals, and effective use of digital tools.

Ideal candidates bring 1+ years of related experience, strong communication skills, and a customer-focused mindset to support branch goals and daily operations.

Qualifications

• 1+ years of related experience in banking or retail environment.
• Strong customer service and communication skills.
• Ability to coach and lead others, with attention to detail.

Responsibilities

• Coaches, mentors and leads tellers to deliver a superior customer experience and identify banking opportunities.
• Educates customers on alternatives and refers as appropriate.
• Position PNC products through effective lobby engagement and technology tools.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller to base in Southgate, Michigan at the Dix/Eureka Branch. You will coach and mentor tellers, drive a high level of customer service, and identify opportunities to deepen customer relationships. The role emphasizes accurate service, referrals, and effective use of digital tools.

Ideal candidates bring 1+ years of related experience, strong communication skills, and a customer-focused mindset to support branch goals and daily operations.