Lead Teller: Elevate Customer Experience & Banking

PNC; Castle Rock (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Pension and stock purchase plans

Educational assistance

Job summary

PNC in Castle Rock, CO is seeking a Lead Teller to coach and lead tellers, deliver a premier customer experience, and identify banking opportunities during customer interactions.

This in-office role emphasizes teamwork, compliance, and using technology to enhance transactions; base salary ranges and incentive potential are detailed in the posting, with comprehensive benefits and learning opportunities.

Qualifications

• No university/college degree is required for this level; related experience is considered.
• Basic banking knowledge and customer service experience are valued.
• Focus on coaching others, compliance, and accurate operations within branch processes.

Responsibilities

• Coaches, mentors and leads tellers to deliver a premier customer experience and to identify banking opportunities during interactions.
• Educates customers on options and leverages technology to facilitate transactions.
• Supports branch manager with performance management and hiring processes.
• Ensures daily operations and maintenance tasks are completed accurately and efficiently.

Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Castle Rock, CO is seeking a Lead Teller to coach and lead tellers, deliver a premier customer experience, and identify banking opportunities during customer interactions.

This in-office role emphasizes teamwork, compliance, and using technology to enhance transactions; base salary ranges and incentive potential are detailed in the posting, with comprehensive benefits and learning opportunities.