Lead Teller: Elevate Customer Banking Experience

PNC Financial Services Group, Inc.; Arvada (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid holidays

Job summary

PNC Financial Services Group, Inc. in Arvada, Colorado, is seeking a Lead Teller to coach and mentor tellers, drive a premier customer experience, and identify opportunities to expand wallet share. Based in our Arvada branch, you will lead daily teller operations and model service excellence.

The role emphasizes coaching, compliance with policies, and collaboration with branch leadership to deliver banking solutions, education on digital tools, and a commitment to customer financial wellbeing.

Qualifications

• 1+ years of related banking experience or customer service in financial services.
• Strong interpersonal and communication skills with customers.
• Knowledge of branch products and services.
• Ability to coach others and adhere to bank policies.

Responsibilities

• Coach and lead tellers to deliver outstanding customer experiences.
• Educate customers on alternatives and refer to branch staff when appropriate.
• Engage with customers to identify banking opportunities and referrals.
• Support branch management with performance and staff processes.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC Financial Services Group, Inc. in Arvada, Colorado, is seeking a Lead Teller to coach and mentor tellers, drive a premier customer experience, and identify opportunities to expand wallet share. Based in our Arvada branch, you will lead daily teller operations and model service excellence.

The role emphasizes coaching, compliance with policies, and collaboration with branch leadership to deliver banking solutions, education on digital tools, and a commitment to customer financial wellbeing.