Lead Teller & Customer Experience Coach

PNC; Greenwood (IN); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Educational assistance

Job summary

PNC is seeking a Lead Teller in Greenwood, IN to coach tellers and deliver a best-in-class customer experience. This in-office role emphasizes financial wellbeing, loyalty, and opportunity for growth within our retail banking team.

You will mentor tellers, collaborate with branch staff, and ensure accurate daily operations while upholding PNC policies. This position requires 1+ years of related experience and no degree is required.

Qualifications

• 1+ years of related experience typically required.
• No university degree required; combination of education and experience may be considered.
• Banking/customer service background preferred.

Responsibilities

• Coaches, mentors and leads tellers to deliver a customer-focused experience and identify opportunities.
• Identifies opportunities through conversations with customers and referrals to branch staff.
• Leads lobby engagement and educates customers on using technology and PNC tools.
• Supports the Branch Manager in performance management and hiring processes.
• Ensures daily teller and branch operations are efficient and accurate.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller in Greenwood, IN to coach tellers and deliver a best-in-class customer experience. This in-office role emphasizes financial wellbeing, loyalty, and opportunity for growth within our retail banking team.

You will mentor tellers, collaborate with branch staff, and ensure accurate daily operations while upholding PNC policies. This position requires 1+ years of related experience and no degree is required.