Lead Teller: Customer-Centric Banker Path (In-Office)

PNC Financial Services Group, Inc.; Colorado; On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Job summary

PNC Financial Services Group, Inc. in Littleton, CO is seeking a Lead Teller to mentor tellers and deliver a unique customer experience that enhances financial wellbeing and loyalty. You will handle customer interactions, educate on options, and refer opportunities to branch staff while supporting daily operations and policy adherence.

The role emphasizes in-office collaboration, coaching, and using technology to improve service. Experience of 1+ year in banking preferred; no degree required.

Qualifications

• 1+ year of related banking experience or product knowledge.
• Ability to educate customers on options and manage referrals.
• Strong communication and problem-solving skills.

Responsibilities

• Coaches, mentors and leads tellers to deliver a customer-centric experience.
• Identify banking opportunities and refer to branch staff as appropriate.
• Engage customers in lobby activities and promote PNC products.
• Support daily operations and ensure policy adherence.

Skills

Accountability

Banking

Customer Service

Digital Awareness

Effective Communications

Problem Solving

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Littleton, CO is seeking a Lead Teller to mentor tellers and deliver a unique customer experience that enhances financial wellbeing and loyalty. You will handle customer interactions, educate on options, and refer opportunities to branch staff while supporting daily operations and policy adherence.

The role emphasizes in-office collaboration, coaching, and using technology to improve service. Experience of 1+ year in banking preferred; no degree required.