Lead Teller: Customer Experience Coach

Fairygodboss; Fort Wayne (IN); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Life Insurance

Disability Insurance

401(k) with match

Paid time off

Job summary

PNC is seeking a Lead Teller based in Fort Wayne, IN at the Northrop Coliseum branch. The role emphasizes coaching tellers to deliver a standout customer experience, driving financial wellbeing and loyalty while identifying opportunities to grow share of wallet.

The position requires strong communication, coaching, and adherence to policies, with in-office work and a focus on accurate operations and customer service excellence.

Qualifications

• Experience in retail banking and teller leadership is preferred.
• Ability to educate customers on banking options and refer as appropriate.
• Strong communication, coaching and problem-solving skills.

Responsibilities

• Coaches, mentors and leads tellers to deliver a customer experience that improves financial wellbeing and loyalty.
• Identify opportunities through conversations with customers and refer to branch staff as appropriate.
• Position PNC products to meet customer needs and educate on transaction options using available tools.

Skills

Banking

Customer Service

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accountability

Client Loyalty

Job description

PNC is seeking a Lead Teller based in Fort Wayne, IN at the Northrop Coliseum branch. The role emphasizes coaching tellers to deliver a standout customer experience, driving financial wellbeing and loyalty while identifying opportunities to grow share of wallet.

The position requires strong communication, coaching, and adherence to policies, with in-office work and a focus on accurate operations and customer service excellence.