Lead Teller: Elevate Customer Experience & Team Coaching

PNC; Maryland; On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision

401(k) with match

Paid time off

Job summary

PNC is seeking an in-branch Lead Teller to support customers and lead teller teams in a Phoenix, MD location. The role emphasizes delivering a premium customer experience, coaching teammates, and driving branch performance.

Candidates should have banking knowledge, strong communication, and the ability to identify opportunities for referrals and product recommendations, while maintaining efficient operations and risk controls.

Qualifications

• Experience in banking or financial services preferred.
• Strong customer service and communication skills.
• Ability to coach others and drive sales opportunities.

Responsibilities

• Guide and mentor tellers to deliver customer-centric service.
• Identify banking opportunities and refer to branch staff as needed.
• Educate customers on options and leverage technology to assist transactions.
• Support branch operations and assist in hiring and performance processes.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking an in-branch Lead Teller to support customers and lead teller teams in a Phoenix, MD location. The role emphasizes delivering a premium customer experience, coaching teammates, and driving branch performance.

Candidates should have banking knowledge, strong communication, and the ability to identify opportunities for referrals and product recommendations, while maintaining efficient operations and risk controls.