Lead Teller: Elevate Customer Experience & Leadership

PNC Financial Services Group, Inc.; Denver (CO); On-site; USD 41,000 - 69,000; Full time

Job summary

PNC Financial Services Group, Inc. is seeking a Lead Teller based in Denver, CO to coach and lead tellers, delivering a superior customer experience and driving opportunities for financial solutions.

The role emphasizes accurate transaction handling, adherence to policies, and collaboration with branch leadership to improve customer wellbeing. Ideal candidates have 1+ years of related experience; a degree is not required.

Qualifications

• Typically requires 1+ years of related experience.
• No degree required; related experience accepted.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience.
• Identifies banking opportunities and refers to branch staff.
• Educates customers on options for managing financial transactions and leveraging technology.
• Ensures teller and branch daily operations are completed efficiently and accurately.
• Assists the Branch Manager in performance management and new hire processes.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Selling

Accuracy and Detail

Addressing Customer Needs

Coaching Others

Digital Awareness

Effective Communications

Fraud Prevention

Managing Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Lead Teller based in Denver, CO to coach and lead tellers, delivering a superior customer experience and driving opportunities for financial solutions.

The role emphasizes accurate transaction handling, adherence to policies, and collaboration with branch leadership to improve customer wellbeing. Ideal candidates have 1+ years of related experience; a degree is not required.