Lead Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; United States; On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays and vacation

Job summary

PNC Financial Services Group, Inc. is seeking a Lead Teller based at the Colfax & Franklin branch in Denver, CO. The role focuses on coaching tellers, delivering exceptional customer experiences, and identifying banking opportunities during customer interactions.

You will mentor staff, assist with performance and hiring processes, and ensure branch operations run efficiently while maintaining compliance and risk controls.

Qualifications

• Successful candidates must demonstrate knowledge, skills, and abilities for a role.
• No university degree required; related experience or certifications may be considered.
• Strong interpersonal and communication skills with a customer-first mindset.

Responsibilities

• Lead, mentor and coach tellers to deliver a superior customer experience.
• Identify banking opportunities and referrals to branch staff.
• Demonstrate effective lobby engagement and represent PNC products to customers.
• Ensure smooth teller operations and adherence to policies and procedures.

Skills

Banking

Customer service

Accountability

Customer experience

Proactive sales

Attention to detail

Problem solving

Communication

Identifying opportunities

Leveraging technology

Coaching others

Managing priorities

Digital awareness

Fraud detection

Job description

PNC Financial Services Group, Inc. is seeking a Lead Teller based at the Colfax & Franklin branch in Denver, CO. The role focuses on coaching tellers, delivering exceptional customer experiences, and identifying banking opportunities during customer interactions.

You will mentor staff, assist with performance and hiring processes, and ensure branch operations run efficiently while maintaining compliance and risk controls.