Lead Teller: Customer Experience Coach

PNC Financial Services Group, Inc.; Indiana (PA); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Lead Teller based in Fort Wayne, IN. You will coach tellers, engage customers in the lobby, and promote PNC products while ensuring accurate cash handling and a superior customer experience.

You will mentor staff, support the branch manager, and help drive sales referrals through meaningful conversations with customers using digital tools and technology.

Qualifications

• Experience in customer service or front-line banking
• Ability to engage customers and identify opportunities
• Proficiency in handling cash accurately and securely
• Ability to refer customers to the right branch staff or products
• Understanding of basic financial concepts and products

Responsibilities

• Lead by example to deliver a high-quality customer experience
• Educate customers on alternative banking options and digital tools
• Identify banking opportunities and refer to appropriate staff
• Engage with customers in the lobby to connect them with PNC products
• Maintain clear communication and resolve issues efficiently

Skills

Customer service

Relationship building

Cash handling

Sales referrals

Financial literacy

Tools

CRM software

Job description

PNC Financial Services Group, Inc. is seeking a Lead Teller based in Fort Wayne, IN. You will coach tellers, engage customers in the lobby, and promote PNC products while ensuring accurate cash handling and a superior customer experience.

You will mentor staff, support the branch manager, and help drive sales referrals through meaningful conversations with customers using digital tools and technology.