Lead Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; Logan (OH); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

Employee life insurance

401(k) with company match

Pension plan

Educational assistance

Job summary

PNC Financial Services Group, Inc. in Logan, OH is seeking a Lead Teller to coach and mentor tellers, drive customer engagement, and enhance financial wellbeing for customers.

The role emphasizes in-branch leadership, adherence to bank policies, and creating a high-performance team environment. The Lead Teller will educate customers on banking options, leverage technology, and collaborate with branch staff to meet customer needs, while maintaining daily teller operations with accuracy and

Qualifications

• Experience in customer-focused banking or retail environment.
• Strong communication and interpersonal skills with customers.
• Ability to coach and mentor tellers and staff.

Responsibilities

• Lead and coach tellers to deliver exceptional customer experiences.
• Identify opportunities and refer customers to appropriate branch staff.
• Ensure accurate and efficient teller operations and transactions.

Skills

Accountability

Customer Experience

Proactive Sales

Communication Skills

Digital Awareness

Problem Solving

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Logan, OH is seeking a Lead Teller to coach and mentor tellers, drive customer engagement, and enhance financial wellbeing for customers.

The role emphasizes in-branch leadership, adherence to bank policies, and creating a high-performance team environment. The Lead Teller will educate customers on banking options, leverage technology, and collaborate with branch staff to meet customer needs, while maintaining daily teller operations with accuracy and