Lead Teller: Elevate Customer Experience & Growth

PNC; Jeffersontown (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical / Prescription Coverage (HSA)

Dental and Vision

Life Insurance

Disability Protection

401(k) with Match

Pension and Stock Purchase Plans

Education Assistance

Wellness Program

Job summary

PNC Financial Services Group, Inc. is recruiting a Lead Teller for its Louisville, KY branch. The role focuses on coaching tellers, delivering an exceptional customer experience, and driving loyalty while expanding wallet share.

Based in the Stony Brook Branch, you will mentor staff, handle diverse customer interactions, and educate clients on alternatives for their financial needs. The position emphasizes in-office collaboration and adherence to branch policies.

Qualifications

• No university degree required; related experience or product knowledge preferred.
• Candidates should demonstrate strong customer service and financial acumen.
• Ability to refer customers to branch staff and educate on financial options.

Responsibilities

• Coaches, mentors, and leads tellers to deliver a unique customer experience and loyalty.
• Processes a variety of customer interactions and educates customers on alternatives.
• Identifies banking opportunities during interactions and refers as appropriate.
• Engages customers through conversations and lobby activities to position PNC products.
• Maintains clear communication, transaction handling, and problem resolution.
• Assists Branch Manager with performance management and hiring processes.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Sales Skills

Communication

Problem Solving

Education

No Degree

Job description

PNC Financial Services Group, Inc. is recruiting a Lead Teller for its Louisville, KY branch. The role focuses on coaching tellers, delivering an exceptional customer experience, and driving loyalty while expanding wallet share.

Based in the Stony Brook Branch, you will mentor staff, handle diverse customer interactions, and educate clients on alternatives for their financial needs. The position emphasizes in-office collaboration and adherence to branch policies.