Lead Teller: Elevate Customer Experience & Growth

PNC; Commerce City (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Benefits

Job summary

PNC is seeking a Lead Teller in Commerce City, CO to coach tellers, enhance customer experiences, and identify banking opportunities during customer interactions. You will educate customers on product options and leverage digital tools to support transactions.

Successful candidates typically have 1+ years in banking or related fields; Spanish speaking is a plus. This in-office role requires collaboration with branch leadership to maintain daily operations and performance standards.

Qualifications

• No degree required; related experience or knowledge preferred.
• Spanish speaking preferred.
• 1+ years of related experience typically required.

Responsibilities

• Lead and coach tellers to deliver a superior customer experience and loyalty.
• Identify banking opportunities and refer appropriately to branch staff.
• Educate customers on options for managing transactions and leverage technology.
• Assist the Branch Manager with performance management and hiring processes.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller in Commerce City, CO to coach tellers, enhance customer experiences, and identify banking opportunities during customer interactions. You will educate customers on product options and leverage digital tools to support transactions.

Successful candidates typically have 1+ years in banking or related fields; Spanish speaking is a plus. This in-office role requires collaboration with branch leadership to maintain daily operations and performance standards.