Lead Teller & Customer Experience Coach

PNC; Longmont (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with match

Generous PTO

Education assistance

Job summary

PNC in Longmont, CO is seeking a Lead Teller to join the Branch Banking team. This in-office role emphasizes customer-centric service, coaching tellers, and driving financial wellbeing for clients.

The ideal candidate will have 1+ years of related experience; bilingual Spanish preferred; and a commitment to accurate, compliant operations in a fast-paced branch environment. PNC offers strong benefits and in-office collaboration.

Qualifications

• 1+ years of related experience typically required.
• Bilingual in Spanish preferred.
• No university degree required (No Degree)

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience.
• Educates customers on alternatives and banking opportunities.
• Position PNC products to meet customer needs through lobby engagement and referrals.
• Assist Branch Manager with performance management and new hire selection processes.
• Ensure daily operations and maintenance transactions are completed accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC in Longmont, CO is seeking a Lead Teller to join the Branch Banking team. This in-office role emphasizes customer-centric service, coaching tellers, and driving financial wellbeing for clients.

The ideal candidate will have 1+ years of related experience; bilingual Spanish preferred; and a commitment to accurate, compliant operations in a fast-paced branch environment. PNC offers strong benefits and in-office collaboration.